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Presto is a pain in the [insert body part here]

Presto has been in the news quite a bit lately. I had a cranky-making experience with being unexpectedly out of tokens on a cold night and having the fancy Spadina streetcar-platform machine refuse to sell me one unless I had exact change (the machines CAN take Interac or Visa, but don’t — the option is greyed out), so I decided to be a sheep and try Presto. Hey, maybe it’s great! Baaa!

Well, no. Not so far, anyway.

I had to order a card online and register it in a rather protracted 4-step signup process. You have to create a whole account and there are separate passwords for the card and the account. I thought I’d get one for my kid too, but it seems that you can’t order more than one card at a time. Perhaps I missed the option; the interface is not exactly user-friendly.

Eight days later, the card arrived in the mail. You can’t set up auto-reload — which is really the key feature; never running out of fares because the card knows when it’s low on funds and magically grabs more from your bank account — until you activate it. But activation is a 2-step process: first you need to go online and enter a 17-digit number. Then you have to use the card, i.e. find a subway staton that has a Presto terminal and use it to pay for that trip. The terminal at St Patrick was broken, so I had to walk up to Queen’s Park to do this.

THEN you have to wait 24 hours until you can go online and set up auto-reload or do anything else to it. The auto-reload system makes you enter dollars and cents but can’t actually handle amounts other than full dollars — when I tried to enter $8.50, it barfed.

You can go online and check your balance, but this isn’t real-time either. The system only updates once a day so you’re always looking at yesterday’s data.

You can add more cards to your account if the cards are already registered; apparently their owners also still have them on their accounts and can log in and mess around with them too, so what a mess if you’re trying to keep your accounting straight. Oh, and the card expires in five years (why?).

If I still want a card for my kid, I get to go through all this rigmarole all over again, with the addition of annual in-person trips to Davisville to have the “concession” student fare applied to her card.

This is not the 21st century I signed up for. This is complete nonsense and is not a significant improvement over the current metal-trinkets-and-bits-of-paper system. I have no idea why we aren’t just buying some sensible transit-card system from someplace that’s figured it out — there are plenty to choose from.

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